Refund & Cancellation Policy

1. Cancellation

You can cancel a paid plan yourself at any time in Settings → Plan & billing. No email, no sales call. Cancellation stops future renewals; access continues until the end of the billing period already paid for, after which the workspace moves to the Free plan.

2. Refunds on the first payment

If toknly is not right for you, write to support@toknly.in within 7 days of your first paid charge and we will refund it in full. This applies once per workspace.

3. Renewals

Renewal charges are generally non-refundable, because you can cancel at any time before the renewal date and we send a reminder ahead of it. If you were charged after cancelling, or billed on the wrong plan, contact us and we will refund the difference.

4. Service failure

If a prolonged outage or defect on our side prevented you from using the Service for a material part of a billing period, we will refund that period on request.

5. How refunds are issued

Approved refunds go back through Razorpay to the original payment method within 5–7 business days. Bank processing times may add a few days.

6. Failed payments

If a renewal fails we retry and email you. Your workspace keeps working during a 7-day grace period; after that ingestion pauses and the workspace reverts to Free. Your data stays readable and exportable throughout.

7. Contact

support@toknly.in — include your workspace name and the payment ID from your invoice.